Belief without accountability goes soft. Accountability without belief breaks people. Great leaders do both. The workforce has changed. A new generation walked onto the floor carrying different expectations, and many are doing it in the middle of a workplace mental health crisis. The old playbook of pressure and fear no longer builds loyal teams. Neither does being everyone's friend. Set the Tone is a leadership book for restaurant managers, retail leaders, shift leads, and owners who want teams that care and deliver. Hospitality leadership coach Clay David Laugier draws on more than 20 years on the floor, verified research, and two unlikely coaches from television to show how belief and accountability work together. Inside, you'll learn: • The Ted Lasso Effect: how belief and curiosity build people who coach each other • The Shoresy Standard: how to hold a high bar without breaking your team • The Assist Standard: how to reward the people who make everyone else better • The Whole Roster Principle: why every person on your team brings strengths and opportunities, not weaknesses Every chapter ends with a Try This on Tuesday action you can use on your next shift, along with research sidebars that show the science behind the method. It reads as clearly for a new shift lead as it does for an owner. Set the Tone is Book Two of The Coaching Playbook For Modern Times series, following The Coaching Playbook: Lead with Heart. Coach with Clarity.
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